Improving Customer Satisfaction
Ron Proulx, Executive Director of Facilities Operations and Development, McGill University
Delivering the insight ratepayers demand
By sharing Pulse™ software with commercial customers, utilities provide business owners and employees with the right information at the right time to better manage their operations. Pulse removes the frustration associated with manual administration and provides meaningful insight to daily, weekly and monthly performance – instantly improving customer satisfaction.
Customers with access to Pulse stay informed about utility programs and new opportunities to improve their energy performance. Pulse supports demand side efficiencies such as time of use pricing, load shifting and demand response opportunities. The energy intelligence provided by Pulse encourages program participation and improves the utility-customer relationship.
Supporting customers with their energy information helps utilities:
- Reduce contact center call volumes with self-serve access to energy information.
- Build commercial market interest in further demand side management by using energy intelligence to support load shifting, active pricing programs and demand response.
- Increase support of efficiency programs by informing customers about energy performance and wasteful behaviors.